Terms and conditions

House rules and conditions of stay

Last updated: May 11, 2026

📑 Informational translation This page is an informational translation of our Spanish legal documents. The legally binding version is the Spanish original hosted on this website. For any legal interpretation, the Spanish text prevails.

To ensure the rest and good coexistence of all our guests, please read and respect the following rules.

⚠️ Rules acceptance By confirming your booking, you declare having read and accepted all the conditions described here, including the pool and pet rules. Non-compliance may lead to loss of the deposit or, in serious cases, early termination of the stay without refund.

1. Booking and payment

Confirming the booking requires either a deposit or the full amount, depending on the chosen option.
We accept bank transfer, Bizum and other available methods.
Prices include VAT (10%).

2. Check-in and check-out

Check-in: from 4:00 PM. Online check-in available via this form.
Check-out: by 11:00 AM.
We try to accommodate our guests and be flexible depending on availability.

3. Deposit

Deposit of €50 per person, paid at check-in.
For stays of more than 10 days, the deposit is €400 per apartment.
Deposit payment methods: cash, bank transfer or Bizum.
Returned in full upon handing back the keys, after inspection of the apartment.

4. Cancellation policy

Cancellations made more than 30 days in advance: 50% refund of the amount paid.
Cancellations made less than 30 days in advance or no-shows: no refund.
Early departure: no refund for unused nights.
Date changes: subject to availability.

5. Pets

We accept well-behaved dogs on request and with explicit approval.
Supplement of €15 per night and pet.
No cats allowed.
It is forbidden to leave the animal alone and unsupervised in the apartment.
The guest is responsible for any damage the pet may cause.
Pets are not allowed in the pool or bathing area.

6. Pool rules

📅 Pool season The outdoor pool opens each year from June 15 to August 31. Outside these dates it remains closed for maintenance and safety reasons.

Opening hours: from 9:00 AM to 10:00 PM (subject to daylight).
Children always accompanied by a responsible adult.
A shower is mandatory before each swim.
Street footwear is not allowed.
Eating is not allowed inside the pool area. Drinks only in plastic containers — no glass.
Smoking is prohibited throughout the pool area.
No animals allowed in the water or in the bathing garden area.
Dangerous games, pushing, jumping in from outside the pool and running around the pool are prohibited.
Use is at the user’s own risk. There is no lifeguard service.
Respect other guests’ rest from 10:00 PM (also inside the pool area).
Please leave loungers and furniture in their original place and order.

7. Coexistence and respect

No smoking inside the apartments. Smoke-free establishment.
Prohibited to hold parties or events without prior approval.
We do not host stag or hen parties.
Private events with full-complex rental: on request and with prior approval.
Keep noise to a minimum between 10:00 PM and 9:00 AM out of respect for other guests and neighbours.
Keep the apartment tidy and clean during the stay.

8. Use of the accommodation

Do not flush wipes, sanitary products, food scraps or any objects that could block the pipes.
Do not modify appliances, fixtures or furniture without prior approval.
Subletting or assigning the accommodation to persons not registered on the booking is prohibited.
Use of drugs or illicit substances is prohibited.

9. Guest registration

In accordance with Spanish Royal Decree 933/2021, all guests aged 14 and over must register by providing their identification details. You can do this easily from the online check-in form.

10. Liability

Apartamentos Natur León is not responsible for forgotten items or for losses or damages caused by external factors (force majeure, external damage).
Forgotten items are kept for a maximum of 15 calendar days.
Valuable items are only handed over at the police station.

11. Complaint forms

The establishment has official complaint forms available to any guest who requests them, in accordance with the regional regulations of Castilla y León.

12. Village festivals

Please note that Villafañe holds its patron saint festivals on the following dates:

May 8, 9 and 10
July 18, 19, 20 and 21

During these dates there are celebrations in the village square and the football field — fair, music and dancing for all ages. If you want to experience an authentic León village festival, book early. If you prefer absolute quiet, those dates are best avoided.

13. Early-booking discounts

For bookings made more than 50 days in advance we apply special discounts. Ask us via WhatsApp or email with your dates and we will confirm the offer.

14. Applicable law

These conditions are governed by Spanish law. For any dispute, the parties submit to the jurisdiction of the courts and tribunals of León.